How ChatBhidu handles personal data

Who we are

ChatBhidu provides AI customer-support agents that businesses ("customers") add to their websites. This policy covers three groups of people: customers who create a ChatBhidu account, visitors who chat with a customer's ChatBhidu widget, and people who visit chatbhidu.com.

Operated by ChatBhidu Technologies Private Limited, Pune, Maharashtra, India.

Our role

For account details and for visits to chatbhidu.com, we decide why and how the data is used. For conversations and contact requests collected through a customer's widget, the customer decides what the chat is for, and we process that data on the customer's behalf. If you are a visitor and want to see or delete your chat data, please contact the business you chatted with first; we help our customers respond.

chatbhidu.com has its own assistant, built with ChatBhidu. For chats there, ChatBhidu is the business: we see the messages and any details you leave, and you can ask us to delete them at support@chatbhidu.com.

What we collect

Customers

• Name and email address given at sign-up. Passwords are stored only in hashed form by our authentication provider; we cannot read them.
• Workspace details: workspace name, widget settings, and the knowledge you add (web pages, PDFs, pasted text) together with the text passages and search data derived from it.
• Basic usage counts, such as how many test messages a workspace has sent.

Visitors who use a customer's widget

• The messages you type and the AI replies, including the titles of the knowledge sources used.
• A random chat identifier stored in your browser so the conversation stays together.
• If you choose "Talk to a person": the name, email address, phone number and note you enter.

Technical data

Our hosting provider may keep routine server logs, such as IP address, time and requested address, for security and reliability. We check which website a widget request comes from to confirm the customer allowed it, and we do not store that for tracking.

We do not use advertising trackers or third-party analytics on chatbhidu.com.

If you chatted with a business

• Your messages are saved and shown to the business so it can review chats and follow up.
• Answers are written by AI using the business's own information. They can be wrong, so check anything important with the business.
• Please do not share passwords, payment card numbers, government ID numbers or other sensitive details in the chat.
• Your question and recent messages are sent to the AI providers listed below to produce the answer.
• If you leave contact details, they go to the business, which may contact you.

To access or delete your chat or contact details, contact the business. You can also write to support@chatbhidu.com and we will pass your request to the business.

Cookies and browser storage

• Customer dashboard: sign-in session cookies and a cookie that remembers the selected workspace. These are needed for the service to work.
• Widget on a customer's website: one item in your browser's local storage holding the random chat identifier. It is used only to continue your conversation and is not used to track you across websites.
• chatbhidu.com: the same single local-storage item for our own assistant.

How we use personal data

• To run the service: sign you in, store workspaces, answer visitor questions from a customer's knowledge, and show conversations and contact requests to the customer.
• To send emails you ask for, such as sign-up confirmation and optional alerts when a visitor asks to speak to a person.
• To keep the service safe: rate limits, abuse prevention and debugging.
• To respond to support and legal requests.

We do not sell personal data. We do not use visitor conversations to train AI models ourselves.

Service providers and AI

We use these providers to deliver ChatBhidu. Each handles data under its own terms and privacy policy.

• Supabase: database and sign-in. Our project is hosted in India (Mumbai region).
• Vercel: application hosting. Requests may be processed in other countries, including the United States.
• Cohere: converts text, including visitor questions and the passages of a customer's knowledge, into numeric search data. Processing may take place outside India.
• Sarvam AI: writes the answers. It receives the visitor's question, recent messages from the chat and the relevant knowledge passages.
• Zoho Mail: sends our emails.

Because some providers process data outside India, your data may be transferred across borders. We share only what is needed for each task.

How long we keep it

• Account and workspace data are kept while the account is active and deleted on request, subject to what the law requires us to keep.
• Visitor conversations and contact requests are deleted automatically after the period the customer sets (180 days by default, between 30 and 730 days). Customers can also delete any conversation or contact at any time.
• Backups and provider logs may keep copies for a short additional period.

Your rights and choices

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023 where it applies, you can ask to access, correct or delete your personal data, and you can complain about how it is handled. Email support@chatbhidu.com from the address you want us to look up. We may need to verify your identity before we act, and we will tell you if we cannot do what you ask and why.

Grievance contact: Grievance Officer, ChatBhidu, support@chatbhidu.com.

Security

Data is sent over encrypted connections. Each workspace's data is separated, and access is checked on our servers and in the database so that one customer cannot read another's data. Our database provider encrypts stored data. No system is completely secure; if a breach affects you we will tell you as the law requires.

Children

ChatBhidu is for businesses and is not directed at people under 18. If you believe a child has given us personal data, contact us and we will delete it.

Changes

We will update this page when our practices change and show the date at the top. For material changes affecting customers we will also email the account owner.

Contact

Questions or requests: support@chatbhidu.com.