5 practical stepsNo model trainingYour content, your context
FROM CONTENT TO CONVERSATIONILLUSTRATED WALKTHROUGH
your-business.example
01Add knowledge
Good answers start here.
Your website
Product guide.pdf
Frequently asked questions
YOUR SOURCESYOUR CHATBOTYOUR WEBSITE
KNOWLEDGE IN. USEFUL CONVERSATIONS OUT.By the ChatBhidu team ·
01 / THE SHORT ANSWER
A website chatbot starts with what you know.
To build a chatbot for your website, choose the questions it should answer, add your website content or FAQs to a chatbot builder, test its responses, and install its chat widget on your site. Then review conversations and keep the knowledge up to date.
ChatBhidu gives you a workspace for that process: Knowledge → Playground → Deploy → Conversations. You can start without building an AI system from scratch.
HAVE THESE READY Your website or FAQ Questions customers ask Access to edit your website
02 / LEARN BY DOINGINTERACTIVE EXAMPLE
Small changes. Better conversations.
Choose a sample business, shape its greeting, and ask a question. Then remove the source and see what changes.
YOUR FIRST CONVERSATIONIllustrative demo · preset answers · no AI request
02 Make the greeting yours
03 Give it a source
Shipping & returns
Standard delivery takes 3–5 working days. Unused items can be returned within 14 days of delivery in their original packaging.
Included in this example
YOUR VISITOR’S VIEW
Juniper StoreWebsite assistant · sample preview
Hi! Need a hand with delivery or returns?
When will my order arrive?
Standard delivery takes 3–5 working days. I can explain the delivery policy, but I cannot see the status of your individual order.
Source: Shipping & returns
TRY A CUSTOMER QUESTION
THE TAKEAWAY
Specific source information makes a useful answer possible. Check the details before putting it in front of customers.
03 / FROM IDEA TO YOUR WEBSITEFIVE STEPS
Build it with purpose. Launch it with care.
Follow these steps in your own ChatBhidu workspace. Start with a focused version, then improve it with real customer questions.
01WORKSPACE
Start with one useful job.
Write down the questions visitors ask most often. A good first chatbot might explain your services, answer shipping questions, or help someone choose a product. Keep the first version focused so you can tell whether it is actually helping.
Create a ChatBhidu account and a workspace for your business. Give the workspace a name your visitors will recognise.
KEEP IN MIND
Decide what success looks like: a visitor finds the right policy, understands a service, or knows who to contact next.
A clear purpose + a named workspace
02KNOWLEDGE
Teach it your business, using your content.
In Knowledge, add a web page, discover pages from your website, upload a PDF, or paste an FAQ. Start with your product or service details, common questions, and current policies. Review the pages you select and wait until the sources are ready.
Keep each source clear and specific. For example: “Returns are accepted within 14 days for unused items” is more useful than “We offer easy returns.” Use your actual policy, including any exceptions.
KEEP IN MIND
Pages behind a login or pages that need JavaScript to display their text may not be readable. Use a PDF or pasted text for that content. You do not need to train a language model from scratch.
A reviewed library of ready sources
03PLAYGROUND
Ask the questions your customers will ask.
Open Playground and try common questions in different words. Check the answer against the source it cites. Then ask something your content does not cover. An unsupported question should produce an honest limitation, not an invented policy or promise.
Test at least one straightforward question, one ambiguous question, and one question that needs a person. Fix missing or contradictory source information and test again.
KEEP IN MIND
If you need another language, test it explicitly with a fluent speaker. AI answers can be wrong, even when supporting sources are available.
Answers you have checked against the source
04DEPLOY
A small snippet. A new way to help.
Open Deploy, turn the widget on, and add the exact website addresses where it should appear. Include both the www and non-www addresses if visitors use both. Set a welcome message, review the privacy settings, and save to get your installation snippet.
Copy your own snippet from Deploy and paste it before the closing </body> tag, or use your website builder’s supported custom-code area. Publish the website, then open it as a visitor and send a test question.
The public widget key identifies your widget. Never put an AI provider API key in your website code.
KEEP IN MIND
You need permission to edit the website. Some hosted builders restrict custom scripts by plan. If the widget does not appear, check that it is enabled, the website address matches, and your site allows the script to load.
A working widget on an approved website
05CONVERSATIONS
Let real questions guide the next version.
Review Conversations to see where visitors need help. Check Contacts for requests to speak to a person and decide who will follow up. When a product or policy changes, update or replace the relevant knowledge source and test the answer again.
Make a short weekly review routine: read unanswered questions, correct the source material, and check the same questions in Playground. Keep an eye on your plan’s usage limits as traffic grows.
KEEP IN MIND
Adding a website once does not mean it stays in sync automatically. Keep the knowledge you have added current, and make sure someone owns customer follow-up.
A repeatable review and improvement routine
04 / BEFORE YOU GO LIVE
Ready is more than a working widget.
Use this checklist to review the first version. Your selections stay on this page and reset when you reload.
A useful chatbot knows what it can answer—and when your team should take over.
0 / 6 reviewed
Review each item before welcoming your first conversation.
Can I build a chatbot for my website without coding?
Yes. With a no-code chatbot builder, you can add your business content and test answers through a dashboard. Installing the widget still requires access to your website’s HTML or a supported custom-code area. If someone else manages your site, send them the installation snippet from Deploy.
What is the difference between a rule-based chatbot and an AI chatbot?
A rule-based chatbot follows predefined choices or branches. An AI chatbot can interpret more varied questions and write responses using your business content. It needs careful testing and a clear fallback when the sources do not contain an answer. A custom build gives more control but also adds development and maintenance work.
What content should I use to build my chatbot?
Start with information you are authorised to use: public product pages, service descriptions, FAQs, and current policies. ChatBhidu accepts web content, PDFs, and pasted text. Remove conflicting or outdated information, and avoid uploading sensitive material that your website visitors should not be able to access.
Will it work on WordPress, Shopify, Wix, or Webflow?
The ChatBhidu website widget uses a JavaScript snippet. It can be installed where your website platform, plan, permissions, and security settings allow that script to load. Check your platform’s custom-code support first. These are script-based installations; this guide does not imply a native plugin or store integration.
How much does a website chatbot cost?
The cost depends on your message volume, knowledge size, and provider setup. Check ChatBhidu’s pricing page for current plans and allowances. If you use Bring Your Own Model, your model provider’s charges are separate from any ChatBhidu fees. Start with a small, well-tested use case before choosing capacity for a larger rollout.
Can the chatbot answer questions about a customer’s live order or account?
Uploaded documents and website pages are a knowledge source, not a live connection to an order or account system. Answering private, account-specific questions needs an authenticated integration with that system. Do not promise order tracking, refunds, or bookings unless the required integration is actually connected and tested.
How do I keep the chatbot from making up answers?
Use clear, current sources, check citations, and test questions with missing information before launch. Give visitors a way to reach a person and review conversations regularly. These practices reduce unsupported answers, but they cannot guarantee that every AI response will be correct.