A repeatable question.
A considered response.
Explain how to arrange a viewing and which application steps to expect. The agent should answer from the organization’s approved material, show where its answer came from, and route anything it cannot safely resolve.
Identify intent, gather only the context the workflow needs, and avoid asking for sensitive details in an unsecured chat.
Retrieve relevant information from sources such as Property listings and Viewing and leasing guide, with a clear citation or next step.
Follow the organization’s defined procedure. Leave decisions, exceptions, and live-system actions to authorized people unless a verified integration permits them.